FAQS

Where do you deliver?

We deliver throughout the UAE and worldwide.

All deliveries are shipped via courier (DHL) within the UAE and worldwide. Please refer to our Delivery Section for transit times and charges.

Alternatively collection can be arranged from our shops once payment has been received.

Please see our shop page for contact details and location maps.

What are the delivery charges and what do these include?

All items couriered via DHL are inclusive of the delivery charge but exclusive of any customs, taxes or duty charges which may apply in the destination country.

This means that you, the customer are solely responsible for any local sales taxes or import duties in your country which may be charged when the purchase is delivered.

Please check the delivery section for delivery charges for packages under 1kg. If a package is over 1kg our customer service team will contact you to advise the cost prior to shipping.

How can I track my order?

You will be supplied with an airway bill number and estimated delivery time upon confirmation of the order. You will be able to contact DHL direct to track your package.

Alternatively you can contact our customer service team, quoting your order reference number and airway bill number and we will be happy to help.

Please note all purchases are required to be signed for.

What happens if no-one is there to receive my order?

DHL will contact you via phone on three consecutive days to deliver the item at which point the package will be returned to our warehouse. We bear no responsibility for items which are not delivered.

What if there is an item missing or an item is damaged in my package?

Please contact our Customer Service team via e-mail advising of the problem and we will resolve the issue as quickly as possible.

I wish to return a purchased item.

We work on a strictly no return, no exchange policy on custom made items and an exchange only on ready made items.

Every care is taken to ensure that each Ready Made Item which leaves the factory is in good condition.

If in the unlikely event you receive an item which is faulty or damaged, please email us and we will make the necessary arrangements for this to be returned.

Any items returned to us are at the customers own expense and must be intact ie unworn, unused or damaged in any way, with tags still attached and in their original packaging.

If the tag is not intact or the goods are damaged, no exchange or refund will be supplied.

Upon receipt of the faulty item, you will be contacted by our customer service team to complete the process.

If you have any further queries, please contact our customer service team.

Is there someone I can reach on the phone or via e-mail?

Absolutely, we are here to help!
Our Customer Service Team can be reached by telephone or e-mail as listed below.

Tel: +971 2 550 1102

9:00 AM To 12 Noon 4:00 PM To 8:00 PM Saturday to Wednesday
9:00 AM To 12 Noon 2:00 PM To 5:00 PM Thursday

Email: customerservice@firstchoiceme.com

Iā€™m unsure of my measurements for a custom made abaya.

Please refer to the sizing guide for the measurements required.

Alternatively you contact our customer service team who will be happy to guide you.

How can I pay?

You can purchase via

  • credit card on our online payment gateway service
  • By bank transfer – please contact our customer service team for our bank account details
  • By cash at our shops

I would like to purchase a gift and deliver to a different address.

You can change the delivery address you wish to send a purchase to at the checkout page.

Do you provide a gift wrapping service?

Yes this can be provided at an additional charge, there is a box on the checkout page that can be ticked.

How will my purchase arrive?

All purchases are prepared with the greatest care, wrapped in our signature tissue paper and delivered to you in a DHL courier bag if via courier or in a shop bag if collected from our stores.

I would like to change or cancel my order.

This is dependent on the stage of the processed order.

Please contact our customer service team who will assist you.